Terms of purchase

Terms of payment

Payment by Credit Cards and Paypal

Through Paypal you can pay with your credit card or your Paypal account associated with a credit card or bank account. You will be directed to a page of the PayPal site through which you can access your personal account and you can make the payment in complete safety. Any refunds will be made directly to the PayPal account.
PayPal sends a confirmation e-mail to each transaction.

Payment by bank transfer

For payment by bank transfer, please send us a message requesting bank details using the form on the Contact page.

The transfer must be made within three working days of receiving the e-mail confirming receipt of the order. To speed up the operations we ask you to send a copy of the bank transfer to the address available on the Contact page.
In case of failure to credit the transfer within 7 days from the date of order confirmation, the same will be considered void.

 

Right of withdrawal

In the case of a Contract for the purchase of Products and Services concluded by a Consumer Customer, the latter will have the right to withdraw from the Contract itself, pursuant to and for the purposes of Article 52 et seq. of the Consumer Code, without any penalty and without specifying the reason. The decision to exercise the right of withdrawal must be communicated by the Consumer Customer within 14 calendar days of receipt of the Product.

Notice of withdrawal

The communication of the withdrawal must take place through an explicit declaration of the customer’s decision to withdraw from the contract, specifying in detail the products purchased, the date of purchase and the customer’s details.

The declaration of withdrawal can be sent to the addresses listed on the Contact page.

Refund procedure

If the withdrawal has been exercised in accordance with the methods described, we will refund the sum paid for the purchase of the products within 14 days from the date on which we become aware of the Customer’s exercise of the right of withdrawal. The refunded amount will be net of delivery costs.

Exclusion of the right of withdrawal

The right of withdrawal is excluded in relation to Contracts concluded with Customers with a VAT number.